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emaynezCommunity Manager

posted in Water Cooler

Onboarding vs. Implementation

What’s the difference???

2092

1 year ago

rondeaulBrainy

posted in Water Cooler

Sheets are a square peg in a round hole

1261

1 year ago

Mark MitchellEmployee

posted in Water Cooler

I love Onboarding like Buddy loves Christmas

1681

1 year ago

Mark MitchellEmployee

posted in Water Cooler

Raise your hand if you're an introvert like me lol

1331

1 year ago

emaynezCommunity Manager

posted in Water Cooler

Water Cooler Wednesday: What was your first job ever?

Happy Wednesday everyone! It’s crazy to think how we’re all onboarding and implementation professionals, but we all started somewhere! I’d love to know what everyone’s first job was. For me, my first job was when I was 15 years old. I was a lifeguard at a water park called 7 Peaks in Provo, Utah. I had a blast working there. I was the lifeguard that would give people an extra push down the water slide when they asked for it! My favorite ride was called the Boomerang. It was essentially a halfpipe that would have anyone and everyone screaming. One time at a work party, my friends and I went down the Boomerang on food trays. It was the most alive I’ve ever felt haha Here’s a video for reference (PS that harness is new and back in my day they didn’t have lifeguards wearing that haha)

1200

1 year ago

emaynezCommunity Manager

posted in Water Cooler

Water Cooler Wednesday: What kind of food truck would you open?

Here’s the weekly get to know you question! (PS if you wanna chat in here between Wednesdays, please go for it haha)If you could open up any type of food truck. What would it be??? (Logistics aren’t a factor - so if you wanted a food truck filled with lobsters where customers could select a lobster and then you make them into a delicious lobster roll then that’s cool!)

53614

1 year ago

ryanngillKnown Participant

posted in Water Cooler

Funday Friday - Favorite Book?

This year I started reading..for fun. (for the first time in 8 years?!). I’m not a reader. Dare I say, at times, I’ve said, “I hate reading,” but I found a crazy good deal on a Kindle during Black Friday and intentionally purchased Kindle Unlimited (it’s an investment!) to force myself to read more. I started putting my Kindle right next to my bed and reading one chapter of a book a night. It’s honestly been great. I’ve found some new passions…such as sailing, recipe testing, and comedy, that all came from the books I’ve read. My favorite has been “Escape from the Ordinary” from Julie Bradley. She and her husband decided they wanted to sail around the world, and they have some amazing stories to tell! I really like it because it’s changed the way I think about the world, diving into my passions and taking the plunge to do something new. It has also helped at work a ton - I now relate to my colleagues in new ways and am willing to test new things out..even if they might not work out per

3717

1 year ago

emaynezCommunity Manager

published in Welcome + Announcements

What 🔥burning🔥 questions would you like featured in our QOTW series?

Hey everyone! Elan here 😁I could come up with questions all day every day to post in this channel, but I’d love to hear what challenges/questions you’re running into! If you post your question below, I can feature it in our weekly QOTW series. Another cool thing is if it gets featured then we’ll do a livestream on it later in the week (Thoughtful Thursdays). The goal is to get your questions answered! So what are you waiting for? Drop your questions below!

4579

1 year ago

sharonruizParticipating Frequently

posted in Water Cooler

Happy Easter!

I’m all out of Implementation memes, but here’s one for Easter. Happy Easter everyone!

2152

1 year ago

emaynezCommunity Manager

published in Water Cooler

How do I make a meme for Funday Friday?

Happy Funday Friday! Every Friday, I encourage everyone to check out the ImpleMEMEtation Station channel to share a meme or check out memes created by our community! It’s a good way to laugh and who doesn’t like laughing? In this video I show you step-by-step how to create your own meme and share it with the community! Check it out and I can’t wait to see what you create!

1430

1 year ago

chrishaleuaCommunity Manager

posted in Introduce Yourself

Your advocate in GUIDEcx product management

1421

1 year ago

dfarnsworthEmployee

posted in Introduce Yourself

Come Work for GUIDEcx!

Hey everyone! I’m Dallin. I’m the Senior Corporate Recruiter here at GUIDEcx. Whether we have a position open you are interested in or not, i am always happy to jump on a call to network with you and share why GUIDEcx is an amazing place to work!

990

1 year ago

briarogersEmployee

posted in Introduce Yourself

Hello from SanFran!

Hi, My name is Bria and I’ve worked in the Onboarding Space for ~5 years! I’ve been an Onboarding Specialist, an Onboarding Director, and now am a Customer Engagement Manager. I love getting others connected and excited about working with new tools or adopting new processes to make life better!

1241

1 year ago

mahirobEmployee

posted in Introduce Yourself

emaynezCommunity Manager

posted in Water Cooler

Do we have any Taylor Swift fans?

Did anyone go or is planning to go to one of Taylor Swifts concerts? I’ve heard they’re simply amazing. I’d love to hear about it!!

820

1 year ago

ryanngillKnown Participant

posted in Introduce Yourself

Hi from SLC!

Hi!My name is Ryann Gill, and I’m over on the marketing team at GUIDEcx. I’ve been on the team for two years and love it! It’s so great to work with positive people that are excited to build the customer onboarding category every day. 😊 The reason I’m excited to be part of this community is because anyone involved in onboarding is the unsung hero of a company. It’s such a fun/challenging/difficult position, and I’m excited to see the industry leaders come together and share best practices and advice with each other!In my free time, I absolutely love to cook and try new foods! One of the highlights of my day is going to the grocery store and find something new to try. I also ski and try to get out and do watersports in the summer, a few years ago we had 65 lake days and maybe one year I get beat that record. Excited to be part of this community. 😊

1431

1 year ago

emaynezCommunity Manager

published in Welcome + Announcements

Posting Best Practices

Posting is important in our customer onboarding community because it's how we share knowledge, connect with each other, and elevate the experiences we deliver.Here are some good guidelines to follow when posting:Select the type of post. Questions are good for when you want a specific answer. Conversations are good for open dialog! Enter a Title This helps with search-ability. Usually your title can be your question i.e. “How can I make my onboarding experience more refined?” Enter a Description This is where the main content behind your question/post will go! Don’t forget that you can add images, format it, link things, and more! Add it to a Category Find your post a home! This helps keep things tidy so others can find it and add to it! Add a tag This is an optional step, but highly encouraged. We have several tags available. If you have more that you’d like please slack me so I can add it. Post it and celebrate 🥳

1430

1 year ago

emaynezCommunity Manager

posted in Water Cooler

What is your favorite playlist to listen to?

It’s Friday!!! (Finally, after all these years am I right? Haha) I hope everyone’s week went well! I’m looking to expand my music taste. What are your favorite songs to listen to after a good week of work? Drop the links in comments below 👇👇👇

1591

1 year ago

emaynezCommunity Manager

published in Welcome + Announcements

Learn what the GUIDEcx Community is all about!

Welcome to the ON! This is a client onboarding and implementation community! Our mission is to elevate client onboarding professionals and the experiences they deliver. We believe that onboarding is the critical first step to building long-lasting relationships with our customers, and we're committed to providing you with the tools and resources you need to excel in your role.This community is a place where you can connect with other onboarding/implementation professionals, share your experiences, and learn from each other. Our goal is to create a supportive and collaborative environment that helps you grow as a professional and deliver exceptional experiences to your clients.So, whether you're a seasoned pro or just starting out, we're thrilled to have you here. We encourage you to introduce yourself, ask questions, and share your knowledge with the community. Let's work together to elevate client onboarding and create memorable experiences for our clients!See what channels there are

2860

1 year ago

emaynezCommunity Manager

posted in Water Cooler

It's an ✨EXPERIENCE✨

Lists are onBORING. What do you do to make onboarding an ✨EXPERIENCE✨?

1742

1 year ago

elangenbergNew Participant

posted in Introduce Yourself

Greetings from the frozen tundra!

Hi everyone! I’m Erin from Marquette, Michigan (on the beautiful, yet frozen, shores of Lake Superior in the Upper Peninsula.) I am a seasoned CX professional with over 15 years of experience in the BPO and telecommunications industries. Being a customer-centric person, I live for the WOW factor I can bring my clients, and striving to exceed their expectations is one of my biggest driving forces. I’m a lifelong learner and am currently wrapping up my MBA. I love to collaborate and learn from my peers and am really looking forward to working with you all on this exciting venture.

1843

1 year ago

emaynezCommunity Manager

posted in Water Cooler

How do we make sure onboarding isn't a fire hydrant experience?

Just because you know your way around the software doesn’t mean they do. Meet them at where they are at! If they did a pilot, then you can probably move a little quicker. If it’s the first time seeing the software, don’t forget what it was like when you first saw the software!

2132

1 year ago

rondeaulBrainy

posted in Water Cooler

Sheets vs GuideCX

1691

1 year ago

Sara FowersEmployee

posted in Water Cooler

#Truth

I’ll give you a hint, it definitely does!

1230

1 year ago

Sara FowersEmployee

posted in Introduce Yourself

Excited to be here!!

Hey Ya’ll!!My name is Sara Fowers 👋🏻A few things about me: I love Basketball 🏀, Music 🎼, Television & Movies 📽, and Theatre 🎭 I married my high school sweetheart nearly 10 years ago and am a mom to a beautiful and sweet natured 3 year old boy and 2 overly affectionate cats 💛💛💛 I have a Bachelors Degree in Human Resource Management 📚 I am a Support Experience Guide at GUIDEcx, and I have worked in support or support related positions for 10+ years💪🏻

1001

1 year ago

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